-
Rene Emilio
★☆☆☆☆
a year ago
I suggest reading the negative reviews first! I don’t recommend it all, the job gets done, paid, terrible work, not reliable, after calls and texts the “owner” Kevin, is always away, has a “crew” that knows the company isn’t reliable. so … More don’t waste your money. He offers warranty but I thought it.
-
Jenny Couture Phillips
★☆☆☆☆
2 years ago
We paid them $3,000 to fix a leak in our roof. They told us they had stopped by to fix it when we weren't home. It quickly became apparent that the issue was not fixed, and when we tried to get in touch with them about it, they stopped … More returning all of our attempts to contact them and ghosted us completely.
They took our money, lied to us about fixing the issue, and then ignored us. I would not recommend them to anyone.
-
Andy Gendron
★☆☆☆☆
2 years ago
Look at reviews and go elsewhere. Trying to screw me on a $3000 emergency repair job. The owner David McKeage has a bad reputation after asking around. Didn't do the work they said they would, which I confirmed with another contractor … More + insurance. Called their work "a joke."
UPDATE / RESPONSE TO OWNER:
Yes, you did come out and stop the leak, which I appreciate and was thankful for. In a storm, in a dangerous situation, all are true. I wrote a $3000 check right away and was happy to have you. I said that to the tech on-site and the teams I've spoken on the phone with. You were supposed to put ice and water shield on all holes (even the large ones) and make the roof watertight. There was NOT ice and water shield on over half the holes and I still had to have another contractor to come over and strengthen the roof so that I didn't get additional water damage in the rain storm on Dec 23. The rep I spoke with on Tuesday, Dec 19 said they would be back in 48 hours, max to complete the repair work. That never happened and now here we are.
You didn't do what you said you would and I had to have ANOTHER roofer come to repair your work. I have now paid 2X for the damage I sustained. Sure you have my # now, so feel free to call me to discuss / rectify. So far, only discounts on an overpriced 50% roof replacement, but I want to discuss a partial refund for the work I feel you didn't complete as part of the $3,000 emergency charge.,
-
Manuel Baez
★★★★★
2 years ago
So we have been dealing with a very technical issue with our house that has been leaking on the side. I had one technician come in and he was an amazing person he identified the actual main area that was causing it on our metal roof (wasn't … More even close to what we the house owners thought ) it took him 3 tries because it was fixed such a technical job and it wasn't his fault because of the area he was working on had multiple points where it could be a problem. I'll put it like this. They get 5 stars because of this one employee who took time out to come back out and fix it. The company is very quick to take your money but scheduling a technician to come back out to fix the original issue within their 30 day warranty took a week or two at most mind you its not cheap to hire them. I was assured the job would be done, which was professional but I can see why people aren't happy. If it wasn't for this employee alone who loves his job and what he does. I don't think we would be in the same standing with this company tho. So! With that said the technician!
-professional
-knowledgable
-respectful
-he calls you before arriving
-he's attentive to your requests and the problem at hand.
Thank you roof masters without your help we would be some severely exhausted and stressed homeowners.
-
Jameson Fowler
★☆☆☆☆
2 years ago
DO NOT GIVE THIS COMPANY ANY KIND OF DEPOSIT OR MONEY
READ ALL REVIEWS
Had them come out to look at storm damage on my roof, they agreed to do the work with a $500 deposit. They also were supposed to write a more in depth quote to submit … More to insurance. Went long periods of time with no contact only to come back and say they were still working on the quote. Instead of writing the quote they called my insurance and asked for a base fee to come out and perform the work. Never once wrote the quote. I respectfully asked to have my deposit refunded and shop elsewhere, which they agreed to but never did. Stopped all communication with me.
-
Daniela Olivera
★★★★★
2 years ago
This company is one of the most considerate and courteous construction companies that we have ever had the pleasure of working with. The job that they did on one 2900 sq ft mansurd style roof was nothing short of perfect. We did not find … More a single nail once they left and we will definitely be using them again!
-
TahoeTodd2009
★☆☆☆☆
4 years ago
I called Kevin to give me a quote for a small metal roof 12x34, during the initial quote phase i got return phone calls within a day.
After the roof was completed I was sent pictures of the completed job. Instead of new boots for the bath … More vents they used flex tape, the eaves and rakes were not done as described in the contract, protruding screws on the side eaves, trash left everywhere.
When I questioned it I was ghosted for weeks. Slow to no return calls. Kevin finally called me and told me he was super busy measuring up the big jobs and had not time for me the small guy, this is after i paid $3750 for the roof. He again said I don't bother with these small jobs, I wish I didn't take this job he said.. (so why bother quoting such a small job) With a company name like ROOF MASTERS in business for 70 years i expected better work and customer service. Do yourself a favor and stay clear of these fools who are only out for the $$
-
Jord An
★☆☆☆☆
3 years ago
STOP DELETING MY REVIEW! You know you messed up take accountability and let me warn other people about you guys
HORRIBLE!!! DO NOT GO TO THEM!!!! They have many complaints from the bureau. But what people don’t know is that roof Masters … More does not have to answer to the bureau. Therefore, when you look them up, these complaints won’t come up unless you do your research. They screwed me over for $500 deposit that I politely asked for back NOT EVEN TWO WEEKS later. Which this shouldnt have been a big deal, considering all they do is replace roofs therefore they could’ve used those materials for someone else’s roof. Not only that, but I live not even 2 miles away from roof masters so it shouldn’t have been a big deal. After I gave Kevin bowie the deposit, I found out that Kevin Bowie talked me into getting the most expensive roof when telling me I was getting the best deal with the cheapest option. I expressed my situation to the fullest extent explaining that I wanted to get more estimates to see if I could find a cheaper option before even giving him the deposit. Kevin Bowie then took it vantage of the situation. Me a 19 year old with a 10 month old at the time. whose father just died with insane financial debt, and a mold, covered house with nowhere else to go. He knew I was in a vulnerable situation and took advantage. Kevin bowie LITERALLY CRIED in my kitchen, made me feel bad, so I gave him the deposit (which is very unprofessional) I then called him two weeks later and asked him if I could have my deposit back because I did not want to go through with it. He then offered if he could put a tarp on my roof and exchange for the $500 deposit. I expressed that I did not believe $500 was fair just for a tarp on an little addition roof (not even my actual roof it was an addition on the house) But I do understand that the tarp did cost money. So I only asked him for 250$ back after he got someone who lived in MY community park to come tarp it. Kevin Bowie not only got aggressive with me over the phone when I explained that, I did not believe it was fair but I also talked to the other co-owner Dave Dan or whatever his name is, Who was even worse than Kevin Bowie not only did these two men call me absurd names, but Dave Dan or whatever his name is, wouldn’t even let me speak calling me disgusting things. I just wanted my money back because I did not believe the situation was fair, and I’d like to hear from others to see if you believe this is fair for a big name company to do something like this. I mean even tried to accommodate the situation by asking for 250$ back instead of my full deposit. And I also want to state that I signed a contract that stated nothing about a non refundable deposit it, but Kevin Bowie stated he has a separate contract ( that I didn’t not see or sign) that states that deposits are nonrefundable. Crazy right?
